Return & Exchange
At Gems Diamonds By Shikha, we strive to ensure you are delighted with every purchase. If for any reason you are not completely satisfied, you may request a return in accordance with the policy below.
14-Day Return Policy
We offer a 14-day return window from the date your order is delivered.
To be eligible for a return, the item must:
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Be unused, unworn, and in its original condition.
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Be returned with all original packaging, certificates, tags, invoices, and accompanying documentation.
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Be free from any signs of wear, damage, resizing, or alteration.
Items Not Eligible for Return
The following items cannot be returned or refunded:
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Custom-made or personalized jewellery.
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Special sourcing or made-to-order gemstones and diamonds.
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Items that have been resized, engraved, repaired, or otherwise altered after delivery.
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Gift cards or digital products.
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Products marked as "Final Sale" or "Non-Returnable."
How to Initiate a Return
To request a return:
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Contact our customer support team within 14 days of receiving your order.
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Provide your order number and the reason for the return.
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Once your request is approved, we will provide return instructions.
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Securely pack and ship the item using a reliable, insured, and trackable courier service.
Returns sent without prior authorization may not be accepted.
Return Shipping
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Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.
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We strongly recommend using an insured and trackable shipping service, as we cannot be held responsible for items lost or damaged during return transit.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved:
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Refunds will be issued to the original payment method within 5–10 business days.
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Processing times may vary depending on your bank or payment provider.
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Original shipping charges and any non-recoverable transaction or shipping fees are non-refundable unless the return is due to our error.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by providing your order number along with clear photographs of the product and packaging. We will review the issue and arrange for a replacement or full refund where applicable.
For approved international returns, any customs duties, taxes, shipping charges, or other fees incurred during shipping and customs clearance are non-refundable where they cannot be recovered. Customers are responsible for return shipping costs on DDP (Delivered Duty Paid) unless the item received is damaged, defective, or incorrect.
Exchanges
We currently do not offer direct exchanges. If you wish to purchase a different item, please return the eligible product for a refund and place a new order.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact our customer support team. We are always happy to assist you and ensure a smooth shopping experience.